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Clients'
comments
e
mail Jerry Hurst
Telephone:
+44 (0)20 8364 6166
Mobile:
+44 (0)7950 408347
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Supporting
work with readers and learners of all ages, interests and abilities
Jerry
Hurst BA (Hons) Dip Lib MCLIP is an experienced independent freelance
practitioner, trainer and consultant. He works across the UK and
beyond, with Public Library Services, Schools, School Library
Services, Education Services, Museums, Galleries, Archives, Youth
Services and other agencies. Jerry contributes to work with children,
their parents and carers, teenagers or adults and to programmes
covering the full range of service provision.
During
2009, 100% of clients rated training or consultancy as 'excellent'
or 'very good'
During
2009, almost 85% of participants rated training as 'excellent'
or 'very good'
   
For
details of Jerry's high quality and affordable training,
click here or select the
'Training' option at the top left of this page.
Very
timely training!
Get
your message across. Create a network of support. Raise the profile
of your service. Increase your service uptake!
Singing from the rooftops: an introduction to effective advocacy,
marketing and promotion.
How to attract more funding, resources, status and support, and
achieve a higher profile within your community. This training
day equips you with tried-and-tested techniques to strengthen
your market position, create appropriate service offers and effectively
put your case to potential advocacy targets. The session is available
for public libraries, school libraries, museums, galleries and
archives.
'The
training was brilliant, so relevant to how we promote our service
and how we can do this much, much better. All of the approaches
we discussed were readily do-able. Everyone recognised this was
the case and was enthused by it. The day was relaxed, friendly
and approachable, the feedback from all those who attended was
positive. There was not a negative comment amongst them. We were
all absolutely delighted. One of the comments on the evaluations
was "This course today has made me feel proud to be a librarian."
The training was also affordable and great value, we will definitely
be arranging more!'
Annie Thompson, Libraries, Information and Archives, Dumfries
& Galloway Council.
“Singing
from the Rooftops” was excellent for the following reasons;
a) it delivered what was outlined in advance
b) it incorporated specific information from the region
c) it inspired participants to go away and perform differently
d) it was challenging and focused
e) feedback from participants was all positive
The
day was exactly what I was hoping for. Jerry was authoritative
without being threatening and kept us on track and attentive.
Jerry’s training courses are excellent. They get everyone
engaged and participating. People go away inspired, with the back-up
of thorough hand-outs for when the initial enthusiasm has worn
off.'
Jane
Mathieson, Regional Reader Development Co-ordinator, Time To Read
(North-West Libraries Reader Development Partnership).
Very
timely training!
Equip staff with essential
techniques for positive engagement with customers at a time of
rapidly changing roles for both staff and service.
Creating a customer-centred service: a practical approach.
The practical essentials of customer care, customer focus and
customer service, for front-line staff and managers. Jerry has
an established track record of delivering high quality staff training
in this field, including large-scale programmes for North East
Region Libraries, Cumbria Libraries and Reading Libraries. This
training addresses the rapidly changing roles of library, museum,
archive or gallery staff as they become more focused upon, for
instance, self-service and creative interaction with customers.
'Jerry
delivered regional training for frontline library staff, to cover
changing staff roles and challenges in giving excellent customer
service. He was very flexible over the three days and remained
within the remit of the training brief whilst adapting the sessions
as he went along.
Jerry's
training is relaxed and informal. He achieved exactly the style
we wanted – encouraging people to speak up and challenging
current thinking. Jerry encouraged
open discussion rather than heads down and writing from the groups.
Organising
regional training can be quite daunting but Jerry was very responsive
and ‘can do’ from the start – I found that I
didn’t need to worry about the content of the course as
he understood the challenges already and his library background
gave him a depth of knowledge / understanding.
Jerry
is knowledgeable and passionate about the subjects he covers in
his training – this came across through his observations
and humour. I enjoyed working with Jerry and would certainly seek
out his expertise again.' Jayne Halliday, Senior Library Manager,
Hartlepool Libraries, on behalf of North East Region Libraries
Workforce Development Group (Darlington, Durham, Hartlepool, Middlesbrough,
Newcastle, Northumberland, North Tyneside, Redcar, South Tyneside
and Stockton).
New
training, in response to client demand...
Managing
behaviour: making positive connections with young people. This
training, for public library, museum, archive or gallery staff,
equips participants with confidence in tried-and-tested practical
techniques for positive personal engagement with young people.
'Attending the course has changed staff attitudes and effected
a more positive approach to working with young people. Your
unique presentation style was much appreciated by participants.
There were lots of new ideas which were practical and realistic
for staff to implement in their day to day roles. You were enthusiastic,
positive and persuasive and we appreciated your passion, excitement,
humour and flexibility.' Neil Davies, Deputy Head of Libraries,
London Borough of Brent.
Reading
making connections. A practical, introductory day for
public library staff, foster carers and residential care staff,
exploring the essentials of partnership working. 'The feedback
from staff was very positive and they engaged with and enjoyed
the training very much. It was highly interactive and activity
based. Very good, lots of practical ideas and a good survey
of different approaches and different kinds of material available.
Very enjoyable, relaxed and entertaining – messages were
put across very well.' Matt Ferguson, Tales of the City Project
Leader, Edinburgh Libraries.
101
ways to a vibrant, inspiring and creative Primary [or Secondary]
School Library. The School Library can play a central
role in increasing attainment and supporting a wide range of
academic, personal, social and emotional learning outcomes.
If you are looking to develop the School Library in support
of key school priorities, including personalised learning, pupil
voice, transition, creativity and the Social and Emotional Aspects
of Learning (SEAL) agenda, then this is an invaluable training
opportunity. 'This was one of the best training days we
have delivered in North Lanarkshire. This is down to Jerry and
his approach. It was as close as you can get to a perfect training
day; one that has already had impact, as we have seen how staff
have begun to adopt approaches talked about during the day.'
Russell Brown, Children's and Young People's Library Service
Manager, North Lanarkshire Education &
Learning Services.
Beyond
Behaviour Management: effective engagement for learning in the
Secondary School Library. This training option enables
Secondary School Library Staff to develop awareness, knowledge
and skills to engage positively or more positively with students,
within the school's behaviour policies and protocols.
'Thank you once again for running another successful course
for us. I liked the comment from one of the delegates that this
was 'the best course I have ever been on.' Lynn Downey, Librarian,
Kent School Library Advisory Team.
Thinking
and Learning: study skills and student support in the Secondary
[or Primary] School Library. This training explores
ways to help students develop effective thinking and learning
skills and to support learners through purposeful library activity.
'Jerry is extremely knowledgeable but does not present materials
in a dictatorial or threatening way. Delegates were empowered
to use the course in a way they felt comfortable with. Thanks
for a great day!' Karen Horsfield, Manager, Resources for Learning,
Somerset.
***
For
details of Jerry's consultancy work, click here
or select the 'Consultancy' option at the top left of this page.
To see what clients have said about Jerry's staff training
and consultancy, click here.
To
see what participants have said about Jerry's training,
click here.
If
you need further information, or would like to discuss your training
or consultancy requirements, please e mail jerry@jerryhurst.co.uk
or telephone +44(0)20 8364 6166.
‘A
good mix of listening and doing. Many of the participants had
their expectations of a school reading group completely changed.
I think they will use a far wider range of formats and engage
in a lot more interesting and creative activities with the children.
Jerry held the interest of the group well and encouraged them
to participate and share their thoughts. His style is very inclusive
and gives lots of opportunity for comment and discussion; no death
by PowerPoint!’ Ann Leeming, Manager, Cambridgeshire
Schools Library Service.
'The
training was stimulating and imaginative. It was well planned
and structured and Jerry was able to engage with a broad range
of learners. Jerry has a high level of knowledge and understanding
of the subject area. He immediately put everyone at ease and was
able to adapt to people's specific requirements. Jerry was approachable
and enthusiastic and the training was clear and interspersed with
relevant examples from his comprehensive experience. Participants
were fully engaged at all times through a range of activities
mixed with periods of thought and discussion.' Janis Wilson,
Senior Librarian, Children & Young People, Hull Libraries.
Further
background
Throughout
2007-2009, Jerry worked with Merseyside
Libraries (Halton, Knowsley, Liverpool,
St. Helens, Sefton, Warrington and Wirral)
on the highly effective Merseyside
Libraries Making a Difference programme
for the North West Improvement Network.
Here he created and delivered an extensive
package of consultancy and training in
support of staff development and strategic
planning and evaluation.
For
The Reading Agency, Jerry is a trainer
for Participate and for HeadSpace,
national programmes to develop engaging
library spaces run in partnership between
libraries and young volunteers, for the
Chatterbooks children's reading
groups programme, for Enjoying Reading,
in support of school / public library
partnership and for Summer Reading
Challenge. Jerry has also been a
consultant / trainer for Their Reading
Futures, the library workforce development
initiative.
Jerry
is a trainer for Renaissance East Midlands
(Museums) and a Learning Consultant for
Young Cultural Creators, the
innovative reader and writer development
programme funded by Museums, Libraries
and Archives London. He has also been
a trainer for FPM Training, on the
Leading Libraries leadership programme
for Public Library managers.
In
the 1990s Jerry was Head of Young People's
Library Services in the London Borough
of Southwark, where he developed library-based
Homework Help Clubs and Reading Groups
for children, teenagers and families.
Prior to this, Jerry was Head of Young
People's Library Services in the London
Borough of Waltham Forest.
Jerry
has been a key member of senior management
teams in the planning of services, the
development of a new library (Peckham,
in Southwark), the co-ordination and delivery
of funding bids and the development of
marketing, promotion and customer care
strategies. He has worked as a Youth Librarian
and as a Branch Librarian in Hackney and
in Enfield, as a storyteller and as an
occasional reviewer of children's books
for publications including The Guardian.
He has also appeared on BBC TV and radio
and has been a judge for the Branford
Boase Award.
'Hands-on'
or strategic consultancy
Jerry is available on a consultancy basis
to advise on and support strategic planning
and to deliver practical reading and learning
programmes.
Training
to support work with readers and learners
of all ages, interests and abilities
Jerry
provides high quality on-site training,
adaptable to the client's specific requirements.
The content, level, approach and intended
learning outcomes are always designed
to reflect the client's brief. Jerry is
also happy to create new courses to meet
specific needs. This approach ensures
that outcomes for participants are closely
aligned with local service and staff development
priorities.
Here
are the current training options. Jerry is also happy
to create new courses or combine elements from different
courses, to meet specific needs:
Consulting
and involving young people
Leading and being led: working with children and young
people in promoting fiction and wider reading
Leading and being led: young people as partners in service
development and delivery
Reading
making connections:
partnership working with looked-after young people and
residential care staff
Riding the tiger! Student involvement in school libraries
and learning spaces in the 21st century
The right stuff! Working with children and young people
to create relevant and inspiring libraries
Customer
service
Creating a customer-centred service: a practical approach
Creating a successful library for teenagers: a role
for everyone
Creating a welcoming, inspiring library: a whole staff
approach
Libraries inspiring young people: a role for everyone
Library-based
study support
Planning,
running and evaluating public library-based study support
Planning, running and evaluating out-of-hours school
library study support
Supporting learning: planning, running and evaluating
public library-based homework support
Thinking and Learning:
study skills and student support in the Secondary [or
Primary] School Library
Library
provision for children and young people
101 ways to a vibrant, inspiring
and creative Primary School Library
101 ways to a vibrant, inspiring
and creative Secondary School Library
Babies, bounce and Bookstart
Beyond behaviour management: effective student engagement
for learning in the Secondary School Library
Children's reading: a practical introduction
Children's [or family] reading groups: a practical introduction
Children's [or family] reading groups: next steps
Children's and young people's customer focus
Creating a successful library for children and young
people: a role for everyone
Getting the whole school reading: a practical approach
for primary schools
Getting the whole school reading: a practical approach
for secondary schools
Hitting the mark: planning, evaluation and advocacy
for children's and young people's library services
Leading and being led: working with children and young
people in promoting fiction and wider reading
Leading and being led: young people as partners in service
development and delivery
Libraries inspiring young people: a role for everyone
Libraries supporting learners: self-evaluation in the
school library resource centre
Making them matter: effective school class visits -
a practical approach
Managing behaviour: making positive connections with
young people
Marketing and promoting public library services to children
and young people
More than just reading out loud: storytelling with books
for public libraries
More than just reading out loud: storytelling with books
in school. Foundation to Key Stage 2
Moving the library forward [school libraries]
Planning for success: self-evaluation in the primary
school library
Planning for success: self-evaluation in the secondary
school library / LRC
Planning, running and evaluating public library-based
study support
Planning, running and evaluating out-of-hours school
library study support
Public libraries for children and young people: issues
of social inclusion
Reader development, ICT and the new media: approaches
with children and young people
Reading for pleasure… it’s a boy thing!
Reading
making connections:
partnership working with looked-after young people and
residential care staff
Riding the tiger! Student involvement in school libraries
and learning spaces in the 21st century
The right stuff! Working with children and young people
to create relevant and inspiring libraries
School reading groups: a practical approach
Stronger together! Effective partnership working with
schools
Structure for learning: an introduction to the National
Curriculum at Key Stage 1, 2 and 3
Supporting learning: planning, running and evaluating
public library-based homework support
Teenage reading: a practical introduction
Teenage reading groups: a practical introduction
Teenage reading groups: next steps
Library
provision for teenagers
101 ways to a vibrant, inspiring
and creative Secondary School Library
Beyond behaviour management: effective student engagement
for learning in the Secondary School Library
Creating a successful library for teenagers: a role
for everyone
Libraries inspiring young people: a role for everyone
Managing behaviour: making positive connections with
young people
Planning, running and evaluating public library-based
study support
Public libraries for children and young people: issues
of social inclusion
Riding the tiger! Pupil involvement in school libraries
and learning spaces in the 21st century
Teenage reading: a practical introduction
Teenage reading groups: a practical introduction
Teenage reading groups: next steps
Marketing,
promotion and advocacy
The essentials of marketing and promotion for archives
The essentials of marketing and promotion for museums
The essentials of marketing and promotion for public
library services
Marketing and promoting public library services to children
and young people
Writing a marketing plan
Singing
from the rooftops… an introduction to effective
advocacy, marketing and promotion
Partnership
working
Reading
making connections:
partnership working with looked-after young people and
residential care staff
Stronger together! Effective partnership working with
schools
Planning,
evaluation and advocacy
Good school libraries: making a difference to learning
Hitting the mark: planning, evaluation and advocacy
for archives
Hitting the mark: planning, evaluation and advocacy
for children's and young people's library services
Hitting the mark: planning, evaluation and advocacy
for museums
Hitting the mark: planning, evaluation and advocacy
for public library services
Hitting the mark: planning, evaluation and advocacy
for school libraries
Libraries supporting learners: self-evaluation in the
school library resource centre
Managing: up, down and all around
Planning for success: self-evaluation in the primary
school library
Planning for success: self-evaluation in the secondary
school library / LRC
Project management: an introduction
Singing
from the rooftops… an introduction to effective
advocacy, marketing and promotion
Reader
development
101 ways to a vibrant, inspiring
and creative Primary School Library
101 ways to a vibrant, inspiring
and creative Secondary School Library
Adult reading groups: a practical introduction
Adult reading groups: next steps
Babies, bounce and Bookstart
Children's reading groups: a practical introduction
Children's reading groups: next steps
Getting the whole school reading: a practical approach
for primary schools
Getting the whole school reading: a practical approach
for secondary schools
Inspiring the library user: reader development in action
More than just reading out loud: storytelling with books
for public libraries
More than just reading out loud: storytelling with books
in school. Foundation to Key Stage 2
Practical, 'hands on' workshops
Promoting reading in the primary school
Promoting reading in the secondary school
Reader development, ICT and the new media
Reader development, ICT and the new media: approaches
with children and young people
Reading
for pleasure... it's a boy thing!
Reading making connections:
partnership working with looked-after young people and
residential care staff
School reading groups: a practical approach
Teenage reading: a practical introduction
Teenage reading groups: a practical introduction
Teenage reading groups: next steps
Reading
activity workshops
Practical, 'hands on' workshops
School
class visits
Making them matter: effective school class visits to
the library / museum / archive - a practical approach
School
library self-evaluation
Libraries supporting learners: self-evaluation
in the school library resource centre
Planning for success: self-evaluation in the primary
school library
Planning for success: self-evaluation in the secondary
school library / LRC
Social
inclusion - planning and practice
Free for all? Cradle to grave? Practical approaches
to inclusion
Public libraries for children and young people: issues
of social inclusion
Reading
making connections:
partnership working with looked-after young people and
residential care staff
Social inclusion in public library services: planning
and practice
Stock
selection and promotion
Future libraries: New challenges, fresh opportunities
for resource selection and promotion in the Secondary
School
Never mind the width, feel the quality! Library stock
promotion on a shoestring
Setting out our stall: approaches to library stock,
layout and presentation
The write stuff? Stock selection and promotion as a
focus for partnership with users and potential users
Storytelling
with books
More than just reading out loud: storytelling with books
for public libraries
More than just reading out loud: storytelling with books
in school. Foundation to Key Stage 2
Training
designed to inspire and involve staff
The difference we make: ideas and approaches for improving
our service
The strongest link! How to work as an effective team
member
***
Thanks
to the following for kind permission to
use photographic images
Bedfordshire
Libraries; BEWHICH Libraries in North
London; Cambridgeshire Libraries; City
of Norwich School; Haringey Libraries;
Hertfordshire Schools Library Service;
Highland Libraries; Kent Libraries; Knowsley
Libraries; Leicestershire Libraries; Library
Services for Education, Leicester &
Leicestershire; Liverpool Libraries; Middlesbrough
Libraries; Milton Keynes School Library
Service; Nlarge/Knowle West Media Centre,
Bristol Libraries and ASCEL - for Libraries
through the lens images; Norfolk Libraries;
Norfolk School Library Service; North
East Wales School Library Service; Solihull
Libraries; Southwark Libraries; Stoke-on-Trent
Libraries; Torfaen Libraries; Wirral Libraries;
Wrexham Libraries.
This
website was last updated on July 22nd 2010
Text and images © Jerry Hurst
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