Jerry Hurst Training & Consultancy

Telephone:
+44 (0)20 8364 6166

Mobile:
+44 (0)7950 408347

 

 

 

 

 

 

Supporting work with readers and learners of all ages, interests and abilities

'Jerry is a very knowledgeable trainer as well as being extremely enthusiastic. His passion for the subject is palpable and the course participants pick up on it early in the day. The strategies and knowledge that Jerry delivers are practical and easily implemented but can have huge impacts on service delivery as well as lifting staff morale. Top qualities? Great Results, Expert, Good Value.'
Annie Thompson, Principal Officer - Customer Services (West), Dumfries and Galloway Council.

Jerry Hurst is an independent contractor, trainer and consultant for the Culture, Heritage, Leisure and Education Sectors. He delivers staff training, interim short-term management, hands-on delivery and consultancy across the UK and beyond, with Public Library Services, Schools, School Library Services, Education Services, Museums, Galleries, Archives, Leisure Services, Sports Services, Youth Services and other agencies.

To support clients as we strive to make limited resources stretch further, Jerry is currently offering his range of high quality, tried and tested services at very significantly reduced rates.

Jerry works across the UK and beyond. He contributes to work with children, their parents and carers, teenagers or adults and to programmes covering the full range of service provision. He has worked with more than 150 clients, most commissioning further input. His work is geared towards helping clients in the process of service and staff development - supporting staff, including volunteers, during these challenging times. His on-site training addresses practical issues resulting from restructuring and changes in staff roles - focusing on developing staff confidence, skills and knowledge.

Specialties

Jerry works within these broad areas: advocacy, marketing & promotion; behaviour management; change management; consulting & involving young people; customer service & customer care; leadership; partnership working; presentation skills; study support; service planning, delivery & evaluation; reader development; school class visits; school library self-evaluation; services for children & young people; social inclusion; stock selection & promotion; storytelling; training the trainer; working with teenagers.

Jerry is currently delivering a wide range of large and small projects, including a whole-staff customer care training programme for Vivacity Peterborough - Sports, Leisure, Libraries, Archives, Theatre, Arts, Museum and Heritage Services.

Here are just some of Jerry's current on-site training options. For more information about all of Jerry's training offers, click here:

• Creating a customer-centred service: a practical approach.
• Effective leadership: exploring and developing essential leadership skills.
• Supporting and managing volunteers.
• Creating a successful service for teenagers: a role for everyone.
• Managing behaviour: making positive connections with young people.
• Singing from the rooftops: an introduction to advocacy, marketing, and promotion.
• Presentation skills: developing confidence, enhancing personal impact.
• Training the trainer: the practical essentials of training and facilitation.
• Singing from the rooftops: an introduction to effective advocacy, marketing and promotion.
• 101 ways to a vibrant, inspiring and creative Secondary [or Primary] School Library.
• Getting the whole school reading.
• Baby, Bounce and Rhyme: a fun introduction.
• Project management: an introduction to effective planning, implementation and evaluation.

Photograph. ReadingPhotograph. MuseumJerry Hurst trainingPhotograph. Reading

For more information about Jerry's delivery of programmes and one-off projects, front-line staff support and strategic or hands-on consultancy, click here.

To see what clients have said about Jerry's staff training and consultancy, click here.

To see what participants have said about Jerry's training, click here.

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'Jerry is a very knowledgeable trainer as well as being extremely enthusiastic. His passion for the subject is palpable and the course participants pick up on it early in the day. The strategies and knowledge that Jerry delivers are practical and easily implemented but can have huge impacts on service delivery as well as lifting staff morale. Top qualities? Great Results, Expert, Good Value.' Annie Thompson, Principal Officer, Customer Services, Dumfries and Galloway Council.

'The training has changed staff attitudes and effected a more positive approach to working with young people. Your unique presentation style was much appreciated by participants. There were lots of new ideas which were practical and realistic for staff to implement in their day to day roles. You were enthusiastic, positive and persuasive and we appreciated your passion, excitement, humour and flexibility.'Neil Davies, Deputy Head of Libraries, London Borough of Brent.

'Behaviour management can seem a very difficult topic to “pin down” for training purposes because it deals with emotive issues of attitudes, feelings and reactions in often difficult and complex situations. Looking at delegates behaviour and attitudes as well as students’ could be quite challenging, but Jerry’s training style is relaxed enough to get the message across without seeming to lecture or be in any way judgemental. Delegates are eager to attend further courses because they find Jerry’s training so accessible - he is entertaining as well as interesting and informative. Many thanks for another successful training event.' Lynn Marshall, Secondary Schools Adviser, Staffordshire County Council

'We have commissioned training from Jerry for a number of years now. Training has been provided for staff and volunteers from the museums sector across the East Midlands region. Participants have consistently given good feedback for Jerry's training including: 'an excellent, well delivered and useful course', 'very useful information', ‘an excellent course - really enjoyed it', 'thoroughly recommend for all museums'.'Wendy Moore, Regional Workforce Development Officer, Lincolnshire County Council.

'Jerry combines great knowledge, solid experience and a real passion for his areas of expertise. He is also a pleasure to work with, with a rare ability to relate to people at all levels of an organisation. And as importantly, there'll never be a moment with Jerry when those dread words and here's one I used elsewhere" pour forth ...' David Murray, Strategic Director Communities, Brighton & Hove City Council.

'We now have a significant core of staff at all levels who are aware of and motivated by the difference that library services make – & capture the evidence to demonstrate this. Jerry has helped us strengthen cross-Merseyside links as we embed this work.' Merseyside Libraries Making A Difference. Large-scale Consultancy & Training programme for Merseyside Libraries (Halton, Knowsley, Liverpool, St Helens, Sefton, Warrington & Wirral).'Peter Marchant, Head of Libraries, Knowsley Council.

'Jerry delivered regional training, covering changing staff roles & the delivery of excellent customer service. He is knowledgeable & passionate in his training. I enjoyed working with Jerry & would certainly seek out his expertise again.'Jayne Halliday, Senior Library Manager, Hartlepool Libraries.

'Jerry has always provided engaging and involving training sessions that have left delegates inspired and raring to apply what they have learnt.' Tricia Adams, Director, School Library Association.

'The training was interactive, lively and engaging. It was exactly what was required for our museum and library staff, left staff buzzing and many are still commenting on it weeks later. The session was a mixture of different materials and approaches suitable for different learning styles. Thank you very much for a wonderful day. It’s been some time since I attended such an inspirational and engaging training day! Brilliant!'Victoria Crump, Community Engagement Area Co-ordinator, Culture & Adult Education, Lincolnshire County Council.

'I like that you've done this stuff yourself - some training consultants are a bit too distanced and give academic answers, but there's nothing like someone who has been on the frontline!'Lynne Hackett, Education, Schools' &Children's Services Manager at Calderdale MBC.

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Further background
Jerry has been a trainer for Participate and for HeadSpace, the national programmes from The Reading Agency to develop engaging library spaces run in partnership between libraries and young volunteers, for The Reading Agency's Chatterbooks children's reading groups programme, for Enjoying Reading, the Reading Agency resource in support of school / public library partnership and for Summer Reading Challenge.

Jerry has been a consultant / trainer for Their Reading Futures, The Reading Agency's library workforce development initiative and he is a Learning Consultant for Young Cultural Creators, the innovative reader and writer development programme funded by Museums, Libraries and Archives London. Jerry has also been a trainer for FPM Training, on the Leading Libraries leadership programme for Public Library managers.

Throughout 2007-2009, Jerry worked with Merseyside Libraries (Halton, Knowsley, Liverpool, St. Helens, Sefton, Warrington and Wirral) on the highly effective Merseyside Libraries Making a Difference programme for the North West Improvement Network. Here he created and delivered an extensive package of consultancy and training in support of staff development and strategic planning and evaluation. Jerry is happy to adapt this programme to other Library Services and to Archives, Museums, Galleries, Community Development, Leisure, Arts and Sports.

In the 1990s he was Head of Young People's Library Services in the London Borough of Southwark, where he developed library-based Homework Help Clubs and Reading Groups for children, teenagers and families. Prior to this, Jerry was Head of Young People's Library Services in the London Borough of Waltham Forest.

Jerry has been a key member of senior management teams in the planning of services, the development of a new library (Peckham, in Southwark), the co-ordination and delivery of funding bids and the development of marketing, promotion and customer care strategies.

He has worked as a Youth Librarian and as a Branch Librarian in Hackney and in Enfield, as a storyteller and as an occasional reviewer of children's books for publications including The Guardian. He has also appeared on BBC TV and radio and has been a judge for the Branford Boase Award.

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Thanks to the following for kind permission to use photographic images:
Bedfordshire Libraries; BEWHICH Libraries in North London; Cambridgeshire Libraries; City of Norwich School; Haringey Libraries; Hertfordshire Schools Library Service; Highland Libraries; Kent Libraries; Knowsley Libraries; Leicestershire Libraries; Library Services for Education, Leicester & Leicestershire; Liverpool Libraries; Middlesbrough Libraries; Milton Keynes School Library Service; Nlarge/Knowle West Media Centre, Bristol Libraries and ASCEL - for Libraries through the lens images; Norfolk Libraries; Norfolk School Library Service; North East Wales School Library Service; Solihull Libraries; Southwark Libraries; Stoke-on-Trent Libraries; Torfaen Libraries; Wirral Libraries; Wrexham Libraries.

This website was last updated May 18th 2012

Text and images © Jerry Hurst