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Jerry Hurst training and consultancy |
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Jerry Hurst BA (Hons) Dip Lib MCLIP is an experienced freelance practitioner, trainer and consultant. He works across the UK, Ireland and beyond, with public libraries, museums, galleries, archives, schools, youth services and other agencies. Jerry contributes to work with children, their parents and carers, teenagers or adults and to programmes covering the full range of service provision. Click here to see what clients have said about Jerry's staff training and consultancy. If you need further information, or would like to discuss your training or consultancy requirements, please e mail jerry@jerryhurst.co.uk or telephone +44(0)20 8364 6166. *** New training... Creating a customer-centred service: a practical approach. The essentials of customer service and customer care. Jerry has an established track record of delivering high quality staff training in this field, including large-scale programmes for Cumbria Libraries and Reading Libraries. This training option addresses the rapidly changing roles of library, museum, archive or gallery staff as they become more focused upon creative interaction with customers. For more details of Jerry's training, click here or select the 'Training' option at the top left of this page. For more details of Jerry's consultancy work, click here or select the 'Consultancy' option at the top left of this page.
Background Jerry is also a consultant / trainer for Their Reading Futures, The Reading Agency's library workforce development initiative and he is a Learning Consultant for Young Cultural Creators, the innovative reader and writer development programme funded by Museums, Libraries and Archives London. In the 1990s he was Head of Young People's Library Services in the London Borough of Southwark, where he developed library-based Homework Help Clubs and Reading Groups for children, teenagers and families. Prior to this, Jerry was Head of Young People's Library Services in the London Borough of Waltham Forest. Jerry has been a key member of senior management teams in the planning of services, the development of a new library (Peckham, in Southwark), the co-ordination and delivery of funding bids and the development of marketing, promotion and customer care strategies. He has worked as a Youth Librarian and as a Branch Librarian in Hackney and in Enfield, as a storyteller and as an occasional reviewer of children's books for publications including The Guardian. He has also appeared on BBC TV and radio and has been a judge for the Branford Boase Award. 'Hands-on'
or strategic consultancy work Training to support work with readers and learners of all ages, interests and abilities Jerry provides high quality on-site training, adaptable to the client's specific requirements. The content, level, approach and intended learning outcomes are always designed to reflect the client's brief. Jerry is also happy to create new courses to meet specific needs. This approach ensures that outcomes for participants are closely aligned with local service and staff development priorities. *** 'The training was stimulating and imaginative. It was well planned and structured and Jerry was able to engage with a broad range of learners. Jerry has a high level of knowledge and understanding of the subject area. He immediately put everyone at ease and was able to adapt to people's specific requirements. Jerry was approachable and enthusiastic and the training was clear and interspersed with relevant examples from his comprehensive experience. Participants were fully engaged at all times through a range of activities mixed with periods of thought and discussion.' Janis Wilson, Senior Librarian, Children & Young People, Hull Libraries. [Storytelling training for public library staff, 2009]. *** Here are the current training options. Jerry is also happy to create new courses or combine elements from different courses, to meet specific needs: Consulting
and involving young people Customer
service Library-based
study support Library
provision for children and young people Library
provision for teenagers Marketing
and promotion Partnership
working Planning,
evaluation and advocacy Reader
development
Reading
activity workshops School
class visits School
library self-evaluation Social
inclusion - planning and practice Stock selection
and promotion Storytelling
with books Training
designed to inspire and involve staff ***
Thanks
to the following for kind permission to
use photographic images This website was last updated on June 7th 2009 |
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