Clients' comments

Home

Training

Feedback from training

Consultancy and staff support

Links

View Jerry Hurst's profile on LinkedIn

e mail jerry@jerryhurst.co.uk

Telephone:
+44 (0)2083646166

Mobile:
+44 (0)7950408347

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Supporting work with readers and learners of all ages, interests and abilities

Jerry is currently delivering a wide range of large and small projects, including:

• a whole-staff customer care training programme for Vivacity Peterborough - Sports, Leisure, Libraries, Archives, Theatre, Arts, Museum and Heritage Services.

• a large-scale training programme for Knowsley Library Service, supporting staff through service change and development.

***

'I've worked with Jerry as a colleague, and have also contracted him to deliver training courses for the programmes I work with, particularly Chatterbooks, Young Cultural Creators, and TRF (Their Reading Futures). I've always found him a great colleague - knowledgeable and inspiring, delivering high-quality and stimulating training, and always up-to-date, pertinent and thoroughly-researched consultancy work.' Tricia Kings Senior Project Manager, The Reading Agency.

***

'Jerry combines great knowledge, solid experience and a real passion for his areas of expertise. He is also a pleasure to work with, with a rare ability to relate to people at all levels of an organistaion. And as importantly, there'll never be a moment with Jerry when those dread words "and here's one I used elsewhere" pour forth. Top qualities? He produces great results, he has high integrity and he is creative.'
David Murray, Strategic Director, Communities. Brighton & Hove City Council.

***

'Jerry's training is very enjoyable and lively. He imparts a lot of information with a light touch and stimulates participants in creative thinking. He has a down to earth and humorous approach, sharing lots of practical ideas as well as a wealth of information about relevant legislation, government strategies etc.' Michele Eaton, Head of Schools Library and Museum Service, East Sussex County Council.

***

'Jerry is an excellent leader, personable and inspiring. You leave his sessions full of ideas and with confidence as he knows his area of expertise so well.' Top qualities? Great Results, Personable, Expert.' Mike Treacy, Reading and Literacy Manager at Royal Borough of Kingston.

***

'Jerry has just delivered another successful course for Dorset SLS, this time on supporting literacy across the curriculum. It was very well received by both teachers and school librarians. There was a real buzz about the day, everyone participated and feedback received has been very positive.'
Alison Burgess, School Library Service & Acting Community Inclusion Manager, Dorset County Council.

***

'Jerry is an excellent trainer for young adults and staff alike. His approachable manner and enthusiasm for the learning process and for libraries in general makes him an inspiring speaker. Top qualities? Personable, Good Value, High Integrity.' Sue Bastone, Head of Learning Resources at Licensed Victuallers' School, Ascot.

***

'Behaviour management can seem a very difficult topic to “pin down” for training purposes because it deals with emotive issues of attitudes, feelings and reactions in often difficult and complex situations. Looking at delegates behaviour and attitudes as well as students’ could be quite challenging, but Jerry’s training style is relaxed enough to get the message across without seeming to lecture or be in any way judgemental. Delegates are eager to attend further courses because they find Jerry’s training so accessible - he is entertaining as well as interesting and informative. Many thanks for another successful training event.' Lynn Marshall, Secondary Schools Adviser, Staffordshire County Council.

***

'The training was interactive, lively and engaging. It was exactly what was required for our museum and library staff, left staff buzzing and many are still commenting on it weeks later. The session was a mixture of different materials and approaches suitable for different learning styles. Thank you very much for a wonderful day. It’s been some time since I attended such an inspirational and engaging training day! Brilliant!' Victoria Crump, Community Engagement Area Co-ordinator, Culture & Adult Education, Lincolnshire County Council.

***

'I couldn’t have been happier with the day – the feedback was only positive, and staff have suggested some follow up in the next 6 months. The day has achieved just what I hoped it would and has identified some ways forward in the coming year. Thanks!' Tracey Collins, Right to Read [Looked-After Young People] Project Co-ordinator, Knowsley.

***

'To what extent did the consultancy meet our requirements? Excellent. All the authorities involved were starting from different stages, but as a consultant, Jerry was able to pull together our ideas, develop a coherent project plan to produce the toolkit and deliver training.

The toolkit that Jerry devised was developed during the course of the training sessions and informed by feedback from delegates, before the final handover at the end of the project. It evolved from the first draft received before Christmas, and was also given a Merseyside identity through the inclusion of photographs and examples provided by the library services taking part. Of particular help is the way that it has been designed to meet the needs of staff at all levels by its “dipping in here?” approach.

As intended, we now have a significant core of staff at all levels who are aware of, and motivated by, the difference that library services make – and who will be able to start capturing the evidence to demonstrate this.

In addition, Jerry has helped us maintain the momentum and strengthen cross-Merseyside links as we embed this work. Lead staff from each authority have developed, under his guidance, an individual action plan for their library service based on what they have learned. These teams will take part in a celebration / ‘snagging’ day in several months’ time, to discuss progress against their action plans, troubleshoot and share experiences.

Jerry has taken us on a journey of recognising the value of the community engagement work that library services do every day. The feedback from the library staff across Merseyside involved in the current project has been outstandingly good, and recognises Jerry’s ability and talent.

Members of our Training and Development section within Knowsley Council, and staff associated with the wider North West Improvement Network funding body have been impressed with the coherence and professionalism of the programme devised by Jerry, and also at the unanimously high praise deriving from participants’ feedback.

To what extent did the training meet our requirements? Excellent. From earlier work with Knowsley, around the subject of staff interactions with children & young people, I knew from the comments of front-line staff involved that Jerry is a first-rate trainer, delivering exceptional, motivational training.

The training was extremely well received, with very high levels of positive feedback.' Peter Marchant, Head of Libraries, Knowsley Council, on behalf of North West Improvement Network and Merseyside Library Services.

***

'Jerry delivered regional training for frontline library staff, to cover changing staff roles and challenges in giving excellent customer service. He was very flexible over the three days and remained within the remit of the training brief whilst adapting the sessions as he went along.

Jerry's training is relaxed and informal. He achieved exactly the style we wanted – encouraging people to speak up and challenging current thinking. Jerry encouraged open discussion rather than heads down and writing from the groups.

Organising regional training can be quite daunting but Jerry was very responsive and ‘can do’ from the start – I found that I didn’t need to worry about the content of the course as he understood the challenges already and his library background gave him a depth of knowledge / understanding.

Jerry is knowledgeable and passionate about the subjects he covers in his training – this came across through his observations and humour. I enjoyed working with Jerry and would certainly seek out his expertise again.' Jayne Halliday, Senior Library Manager, Hartlepool Libraries, on behalf of North East Region Libraries Workforce Development Group (Darlington, Durham, Hartlepool, Middlesbrough, Newcastle, Northumberland, North Tyneside, Redcar, South Tyneside and Stockton).

For further client recommendations and testimonials, contact Jerry Hurst, or click on the LinkedIn link on the left.

Photograph of Jerry HurstPhotograph of Jerry HurstPhotograph of Jerry Hurst

Clients include:
ASCEL London - ASCEL South West - Barnet School Libraries Resources Service - Bedfordshire County Council - BEWHICH North London Staff Development Consortium (Barnet, Enfield, Waltham Forest, Hackney, Islington, Camden, Haringey Councils) - Blackburn with Darwen School Library Service - Bournemouth Borough Council - Bristol City Council - Bristol School Library Service - Caerphilly School Library Service - Cambridgeshire County Council - Cheshire Education Library Service - CILIP School Libraries Group, London and the South-East - Cornwall County Council - Cumbria County Council - Dumfries & Galloway Council - Durham County Council - East Riding of Yorkshire Council - East Sussex County Council - Edinburgh Information and Learning Resources - City of Edinburgh Council - Essex County Council - Essex School Library Service - FPM Training - Gloucestershire County Council - Gloucestershire Schools Library Service - Gwynedd Council - Hertfordshire School Library Service - The Highland Council - Hillingdon School Library Service - Hull City Council - Kent County Council - Kent School Library Advisory Team - Knowsley Council - Knowsley School Library Service - Lancashire School Library Service - Leeds City Council - Leeds Schools Library Service - The Libraries Agency - Licensed Victuallers' School - Library Services for Education, Leicester & Leicestershire - Lincolnshire County Council - London Borough of Barnet - London Borough of Brent - London Borough of Camden - London Borough of Croydon - London Borough of Hackney - London Borough of Haringey - London Borough of Islington - London Borough of Lewisham - London Borough of Merton - London Borough of Newham - London Borough of Redbridge - London Borough of Southwark - London Libraries Development Agency - Louth County Libraries, Ireland - Merseyside Library Authorities (Merseyside Capacity Building & Learning Group... Halton, Knowsley, Liverpool, Sefton, St Helens, Warrington, Wirral) - Middlesbrough Council - Milton Keynes School Library Service - Museums, Libraries and Archives London - Museums, Libraries and Archives Yorkshire - Newport City Council - Norfolk County Council - Norfolk School Library Service - North East Region Libraries Workforce Development Group (Darlington, Durham, Hartlepool, Middlesbrough, Newcastle, Northumberland, North Tyneside, Redcar, South Tyneside and Stockton) - North East Wales School Library Service - North Lanarkshire Council - North Lincolnshire Council - North Yorkshire County Council - North Yorkshire School Library Service - Nottinghamshire Education Library Service - Peterborough City Council - Plymouth Schools Library Service - Powys County Council - Reading Ethnic Minority Achievement Service - Reading Borough Council - Redcar and Cleveland Schools Resources Service - Renaissance East Midlands (Museums) -
Right to Read [Looked-After Young People], Knowsley - School Library Association - School Library Association (S.W. Wales) - School Library Association (Yorkshire and the Humber) - School Libraries Group (London) - School Libraries Group (Wales) - Scottish Borders Council - SELPIG South-East London Staff Development Consortium (Bexley, Bromley, Croydon, Greenwich, Lambeth, Lewisham, Southwark Councils) - SHARE West London Staff Development Consortium - Sheffield School Library Service - SKILLS North & West London Staff Development Consortium (Brent, Camden, City of Westminster, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Kensington & Chelsea Councils) - Somerset Resources for Learning - South East Wales Training Consortium - South Gloucestershire Council - South West and Mid Wales Regional Library Partnership - Staffordshire School Library Service - Stoke-on-Trent City Council - Suffolk School Library Service - Surrey County Council - Tales of the City [Looked After Young People] Project, Edinburgh - Time To Read North West Libraries Reader Development Partnership - Torfaen County Borough Council - Vivacity Peterborough Culture and Leisure - Wakefield School Library Service - Western Education & Libraries Board (Northern Ireland) - Wigan School Library Service - Wiltshire & Swindon Learning Resources - Warrington Borough Council - Wirral Schools' Library Service - Worcestershire Schools' Library Service - Wrexham County Borough Council - Youth Libraries Group, London - Youth Libraries Group, North East - Youth Libraries Group, North West - Youth Libraries Group, Scotland - Youth Libraries Group, South East - Youth Libraries Group, South West - Youth Libraries Group, Wales - Youth Libraries Group, Yorkshire and the Humber.

As part of the Young Cultural Creators programme for London Libraries Development Agency and for Museums, Libraries and Archives London, Jerry has worked with:
Bruce Castle Museum, Haringey
Hall Place Tudor House and Gardens, Bexley
Handel House Museum
Keats House
The National Archives
The National Gallery
The National Portrait Gallery
Tate Britain
Tate Modern
The Theatre Museum and National Museum of the Performing Arts (a branch of the Victoria & Albert Museum)

If you need further information, or would like to discuss your requirements, please e mail jerry@jerryhurst.co.uk or telephone +44(0)20 8364 6166.

Text and images © Jerry Hurst